Frequently Asked Questions
Here you'll find answers to the most frequently asked questions about our products and services. Whether you're curious about our offerings, policies, or how to get started with cold therapy, this is your go-to resource!
Which Ice Bath model should I choose?
At the lowest cost, our Polar Plunge is our traditional portable. It's ideal if you're new to cold therapy and want to give it a try, or if you want a simple, portable option.
We designed our Elite Recovery for those looking for a premium setup at a reasonable cost. This could be the greatest option if you're thinking about upgrading to a chiller.
Does your Cold Plunge Keep Water Cold?
Yes. Our Cold Plunge is made with insulated PVC plastic and UV protected nylon Fabric to ensure that your water stays cold for longer periods.
Does your Cold Plunge Include a Lid?
Yes it does!
Our Cold Plunge comes with an inflatable Thermo Lid that is great for keeping the water as cold as possible.
We also have an Air Tight Cover available as an optional extra.
What is an Air Tight Cover?
Our Air Tight Cover is made of UV Protected Nylon Fabric to help keep the water as cold as possible.
It wraps around the Cold Plunge inflatable ring and is a great way to keep rain and debris out of the tub.
How Long does your Cold Plunge Take to Fill Up?
Write content to answer to common questions your customers may have about your products, shipping policies.
How Long is the Delivery?
We ship in 24 hours and delivery times depend on where you are ordering from but we have an estimate of 1 to 5 business days.
What Are the Benefits of Cold Therapy?
- Stress Reduction
- Pain Relief
- Faster Recovery
- Anxiety Reduction
- Boosted Immune System
- Brown Fat Activation
How does Cold Therapy Work?
Cold therapy causes blood vessels to constrict, redirecting blood flow from extremities to the organs in order to protect the body's core temperature. This process reduces inflammation and helps with muscle soreness.
How can I get in touch with customer service?
Our dedicated customer service team is available to assist you with any inquiries or concerns. You can reach out to us via email at info.polarimmersion@gmail.com
What is your return policy?
Our Return and Refund policy lasts for 90 days. This means you can initiate a return within 90 days of receiving your product.
Return Guidelines:
For a product to be eligible for return, it must remain in the condition you received it — unused and unworn, with all original tags attached, and housed in its original packaging. The receipt or proof of purchase is also required.
If you wish to start a return, kindly contact us at info.polarimmersion@gmail.com and we will be happy to help you!
How long will it take to receive my order?
We ship in 24 hours and delivery times depend on where you are ordering from but we have an estimate of 1 to 5 business days.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link. You can click on the link to track the status of your delivery in real-time. You can always contact us at info.polarimmersion@gmail.com if you need help tracking your order.
