Have questions before making a purchase? Our team of experts will be happy to help
How Can We Help?
FAQ
How can I get in touch with customer service?
Our dedicated customer service team is available to assist you with any inquiries or concerns. You can reach out to us via email at info.polarimmersion@gmail.com
What is your return policy?
Our Return and Refund policy lasts for 90 days. This means you can initiate a return within 90 days of receiving your product.
Return Guidelines:
For a product to be eligible for return, it must remain in the condition you received it — unused and unworn, with all original tags attached, and housed in its original packaging. The receipt or proof of purchase is also required.
If you wish to start a return, kindly contact us at info.polarimmersion@gmail.com and we will be happy to help you!
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer payment through PayPal and Shop Pay for added convenience.
How long will it take to receive my order?
We ship in 24 hours and delivery times depend on where you are ordering from but we have an estimate of 1 to 5 business days.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link. You can click on the link to track the status of your delivery in real-time. You can always contact us at info.polarimmersion@gmail.com if you need help tracking your order.